FAQ

Frequently Asked Questions ✌️


Thinking of purchasing from us, but have a question? We answer all of the common questions we receive here. We're happy to help! Just send us an email to turtlezshop@gmail.com and will get back to you as soon as we can. ❤️

Thank you for stopping by & supporting us!  
Not only does each order support independent female artists who are passionate about equality, but it also supports ethical business practices & manufacturing, plus some amazing charities doing important work. So we really appreciate your support! 🙏

 

Where the store is based?

Born in Ireland, shipped from Latvia, Barcelona and USA.


I think my order got lost – what should I do?

Please first consult your expected order delay:

US 3-8 business days

Europe 10-20 business days

Canada 10-20 business days

Australia 10-20 business days

International 10-20 business days

If your order has not arrived within the estimated delivery delay, as indicated above, please contact us via email turtlezshop@gmail.com as soon as possible so we can take the necessary measures to help you out. Unreceived orders must be reported to us within 30 days after your expected delivery delay.

Please note that weekends are not included in business days. 


Do you ship worldwide?

We ship to most countries! If your country isn't on the list, send us an email!

1. USA

2. EUROPE
A, B, C – Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
D, E, F – Denmark, Estonia, Faroe Islands, Finland, France
G, H, I, J – Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
L, M, N – Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
P, S – Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
U, V – Ukraine, United Kingdom, Vatican City

3. EFTA STATES - Iceland, Liechtenstein, Norway, Switzerland

4. CANADA

5. AUSTRALIA / NZ

6. WORLDWIDE - Brazil, China, Germany, Hong Kong, India, Israel, Japan, Macao, Malaysia, Mexico, Philippines, Russia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan

All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as Printful doesn't ship to these destinations.


Do you print your own shirts?

No. At the moment, we leave that up to the people who specialize in printing.  Printful is in charge of fulfilling our tee orders at the moment. With your purchase or purchases, we will be able to build and grow this brand enough to have our own inventory so we can get your orders to you faster as well as have pop-ups and booths at events! 🌈✌️


What kind of ink is used?

Printful fulfils our orders and they use Kornit NeoPigment ink which is free of animal by-products, heavy metals, formaldehyde and Alkylphenol Ethoxylates (APE), making them non-hazardous, non-toxic and vegan. (bonus: it doesn’t crack) ✌️

https://www.kornit.com/green-technology/.


Are your tees vegan?

There are no animal products in our apparel. We strictly stick with Bella Canvas. They are eco-friendly, sweatshop-free, and WRAP (Worldwide Responsible Accredited Production) certified. 🐮🐷


About Size Guide

Which size t-shirt should I get?

You can use our size chart below to determine which size to get or feel free to send us an email at turtlezshop@gmail.com. Please note that they fit a little bit looser on women and that the fit is normal for men.


For tees

                                 S        M        L        XL      2XL
Length (inches)    28    29 ¼   30 ¼   31 ¼   32 ½
Width (inches)      18      20        22     24        26
                                 S        M        L        XL      2XL
Length (cm)          71     74       77       79        83
Width (cm)            46     51       56       61        66


For hoodies

                                  S      M        L         XL       2XL      3XL
Length (inches)    27     28       29       30        31         32
Width (inches)      20     22       24       26        28         30
                                  S      M        L         XL       2XL      3XL
Length (cm)          69     71      74       76         79         81
Width (cm)            51     56      61       66         71         76


I want to cancel my order!

Contact us!!! Customers need to email turtlezshop@gmail.com within 24 hours of placing their order to cancel, as we start printing the items as soon as we can.

Do you accept returns/exchanges?

Unfortunately, as each order is printed individually, we can't accept returns or exchanges at the minute. (but i think that is good thing because we don't have waste of tees). So please double-check the size guide before ordering. The only exception is if you have received a damaged or misprinted item.
If you have received a damaged, defective, or incorrect item, contact turtlezshop@gmail.com with a photo, as well as your order number. We will sort it out. ✌️


I'm a social media influencer, how can I work with you?

Definitely! You can contact our team at turtlezshop@gmail.com

 

Turtlez Team 🌈